Rhonmac-cnc                           

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Terms and Conditions 

Ordering

When ordering give part number, description, unit price and total price then fax, e-mail, or telephone to place your order. Our contact telephone numbers are,

Tel: 0044 (0) 1443 77716 or 0044 (0) 1443 800574

Descriptions

All diagrams, pictures and descriptions appearing on this web site are approximate and are included for guidance only and may be subject to small variations.

Prices

List Prices are shown and are offered as a quotation and are subject to change without prior notice. We will endeavour to keep the published price list up to date. Rhonmac-cnc reserve the right to alter specifications and prices without notice when there are cost increases which are outside our control. It is our policy to provide competitive prices on our range of tools, machines and accessories. At the time of order a 30% deposit is required.

Discounts and special offers. Any discounts that are given is from the net of VAT price not the inclusive of VAT prices advertised in this web site. Special offers can be withdrawn at any time.

Refunds

Goods incorrectly purchased by the customer and returned must be returned in the original packing and  in a saleable condition. There will be a 10% deduction from the sales price for handling, checking and restocking. Cancellation of goods supplied from customer orders (written or verbal) are subject a charge to cover the costs incurred in supplying the goods before a refund is made. Machinery, workshop equipment and tools modified by the customer cannot be accepted for return

Terms

Our normal payment terms are payment with order, however Account facilities can be offered to established businesses subject to satisfactory references and placing an official order.

Delivery

Stock items are normally delivered by post or carrier. Next day deliveries can be arranged and are subject to the appropriate cost premium. (Excludes special offers). Machinery deliveries by carrier are made to the nearest accessible point to your premises that the delivery vehicle can get, the delivery vehicle will be a tail lift vehicle for off loading and then moved by hydraulic pallet truck to inside your property. There must be flat smooth surface for the load to travel safely. The delivery driver is not responsible to move the load into a workshop or install any machines.  If there is difficult access to your premises you must notify Rhonmac-cnc so special delivery arrangements can be made.  Machines which are subject to our offer of delivery into you workshop will be delivered on our own transport and is subject to access being available on the same level as road, lane, drive etc., and in an acceptable condition to safely use handling equipment. Assistance will be required from the customer. Any packaging used to deliver goods is non returnable.

Installation. We can quote competitive rates for installation of larger machines provided the installation site and access is reasonable to allow safe working. Assistance would be required from the customer for installation. Were a customer elects to install machinery himself he must satisfy himself that the handling equipment, stand or bench is adequate and fit for carrying the weight of the machine and adequate provision is made for machine levelling. Failure to level machinery can result in twisting of castings which cannot be rectified later.

Part Delivery. We shall endeavour to carry adequate stock of items advertised. If certain items are not available at the time of order, we will supply all items in stock, notify you about items not in stock and endeavour to deliver the balance as soon as possible.

Damage and Delivery Shortages.  Damage and Shortages must be notified within 48 hours of delivery, otherwise we cannot accept responsibility for any damage or shortage.

Delivery Dates. Estimated delivery dates on long lead time items are given in good faith and are the best estimates of the delivery time when given. Any machine tool ordered specifically (a special one off machine) for a customer and subject to modifications in line with the customers order making them unable to be sold to others cannot be cancelled. Deposits are non refundable if orders are cancelled through extended delivery lead time outside our control.

Retention of Title

Title to goods supplied does not pass to the customer until the goods are paid for in full.

Quality and Guarantee

All product quality is guaranteed through considerable research and development. In the unlikely event of a breakdown all machinery parts are guaranteed for a period of one year for parts and labour, subject to fair wear and tear. Machines sold outside the United Kingdom are not covered by the above guarantee. (Does not effect your statutory rights) Any items reported as defective by a customer will be either replaced or rectified to the manufacturers specification following inspection by Rhonmac-cnc. Machines and equipment outside the United Kingdom must be returned to our premises for inspection. If upon inspection we find that the item is inside the manufacturers specification we, at our discretion, would need to be reimbursed for our lost time and any expenses incurred. If the item is faulty we would reimburse the cost of shipping the item to us.

CNC conversion of hobby machines. When such machines are converted, because spindle drive electric motors run for prolonged operating times brush type motors are not covered in the machine warrantee. We recommend that brush type motors be changed to brushless motors.

Customers who make any modifications to machines without our agreement make the above warrantee void.

Software Support

We can only offer software support for software sold by Rhonmac-cnc. Where a forum exists as the source of software designers support, support is to be obtained there.

Product Improvement

All products are offered for sale on a continual improvement basis. Rhonmac-cnc reserve the right to make changes to specifications of products without prior notice.

Service

For all products a wide range of spares are available. Trained engineers can offer advice, to talk you through a repair. We also have a repair service available. Quotations for individual repairs available on request.